Policy · version 1

Trial, Return & Damage Policy

This policy governs software trials and physical hardware returns for SentinelMDM and SentinelOS devices. By placing an order or creating an account you agree to the terms below.

1 · Software trials

Hardware purchases include a 30-day software/service free trial, starting when the device agent first checks in.
Digital-only MDM downloads include a 7-day software trial, starting when the agent first checks in.
The software trial is independent of the hardware return window described below.

2 · 14-day hardware return window

Physical hardware may be returned for a refund within 14 days of delivery. Return requests after day 14 cannot be accepted, even though the software trial may still be active.
To start a return, submit an RMA request and upload photos of the device (screen, back, and powered on) within the 14-day window.
Once your return is delivered, it moves to inspection. Refunds are released after the returned device's serial number and condition are verified.

3 · Physical damage voids the return

Devices returned with physical damage are not eligible for a refund. This includes (without limitation) cracked or scratched screens or glass, liquid damage, bent frames, missing components, and any damage beyond normal cosmetic wear. Devices that fail inspection are returned to the buyer at the buyer's expense and the sale stands.

4 · Data & privacy

Encrypted data captured by SentinelMDM is end-to-end encrypted and automatically purges on a 30-day TTL. The server cannot read your data and cannot reset your encryption password.

Policy version 1. Your acceptance of this policy is recorded with a timestamp at account registration and order placement for dispute-resolution purposes.