Subscription & Cancellation Policy

2 · Billing & automatic renewal

• The trial never converts to a paid subscription automatically — nothing is ever charged unless you actively add a payment method and subscribe from your dashboard. If you don't, the trial simply ends.
• Subscriptions renew automatically each billing cycle (monthly or annual, as selected) at the then-current price until you cancel.
• You'll receive a receipt by email for each charge. Applicable taxes are calculated at checkout.

3 · How to cancel

• Sign in to your dashboard and use the Cancel subscription button, or
• Email admin@sentinelmdm.com and we'll cancel for you.
• Cancel before the next renewal date to avoid being billed for the next cycle. There is no cancellation fee.

4 · Refunds

Because you get a full 30-day free trial to evaluate the service, subscription fees are generally non-refundable once a billing cycle has been charged, except where required by law. If you believe you were charged in error, contact admin@sentinelmdm.com within 14 days and we'll review it in good faith.

5 · After you cancel

When you cancel, your subscription will not renew and you will not be charged again. You keep access through the end of the period you've already paid for (cancellations during the trial end access at the trial's end). Encrypted device data continues to purge on its 30-day TTL, and you can wipe your account and its data at any time.

6 · Contact

Questions about billing or cancellation? Email admin@sentinelmdm.com.